FAQs

To get started, download YDPay app from the app store or play store, create an account, complete the verification process, top up your account or wallet and start investing leveraging YDPay trading module.

Yes, you can deposit Naira into the app and convert it to any of our supported cryptocurrencies. The app provides an IBAN with a personal reference number to settle the Niara into your account.

Fees may vary based on transaction type, but generally, you will incur fees for currency conversion and trading activities. There are no fees for internal transfers. Be sure to check the app for detailed fee structures.

Yes, security is a top priority for us. The app employs advanced encryption and security measures to protect your personal and financial information.

Coming soon, YDPay is partnering with a leading Nigerian bank that will enable withdrawing funds to your bank account. The app facilitates transfers of funds to our partner bank, while we convert it into Naira.

Transaction times may vary. Typically, crypto transactions are processed quickly, often within a few minutes. Differently than bank withdrawals which can take longer based on the banking network and compliance.

YDPay is a centralized finance (CeFi) wallet, and we prioritize responsible management of wallet access. If you are unable to access your account, please reach out to our support team for assistance. Rest assured, your funds are secure with us.

Yes, many merchants accept USDt (for example) as a payment method. Check with the specific merchant to see if they support crypto transactions or use YDPay card or integration to mobile money.

If you experience any issues with a transaction or trade, please contact our customer support team immediately for assistance. Include relevant transaction/trade details to help us resolve the issue quickly.

YDPay is a licensed platform committed to ensuring that all your transactions comply with the latest regulations and security standards set forth by the Nigerian Securities and Exchange Commission (SEC) and the Central Bank of Nigeria (CBN). In the event that a transaction is blocked, our dedicated compliance team will promptly reach out to assist you in resolving the issue and releasing your funds. Your security and satisfaction are our top priorities.

Yes, you can convert crypto back to Naira directly through swap module within the app. The conversion process is simple and straightforward.

Yes, the app offers customer support via chat, email, or phone. Our team is here to assist you with any questions or concerns you may have.